I am in the uncomfortable position of being the primary expositor on a subject that I think is very much a matter of discretion in most cases, that is, how an arbitrator handles a hearing. One of the common characteristics I have detected among arbitrators is their apparent certitude on a disputed issue, even though they may disagree violently with other experienced arbitrators. Some of them will say that whatever internal anguish or difficulty an arbitrator has in coming to a decision, he should never display that to the parties. I myself cannot accept that advice simply because I am a perennial worrier and never quite sure about anything; it would be pure fakery for me to exhibit any other attitude. I think that the surest way to get along with the parties is to be oneself and not try to emulate others.
Publication Information & Recommended Citation
St. Antoine, Theodore J. "Arbitration Procedures." In Labor Arbitrator Development: A Handbook, edited by C. A. Barreca et al. Washington, D.C.: Bureau of National Affairs, 1983.