It is no secret that most consumers are unable to protect themselves in the marketplace, yet government assistance to the consumer is frequently unavailable. All too often the bureaus of government are interested primarily in controversies of major significance. Minor consumer complaints are viewed as an annoyance that distract and interfere with more important matters. What must be done to protect consumers is to redress the balance of power now heavily weighted in favor of business. To do so requires that government go beyond current concepts of appropriate consumer protection and establish unorthodox remedies. One such remedy is suggested in this Article.
Howard R. Lurie,
Consumer Complaints: A Proposed Federal Trade Regulation Rule,
U. Mich. J. L. Reform
Available at: https://repository.law.umich.edu/mjlr/vol5/iss3/3